Welcome to Citizens Advice
Edinburgh
Your free, confidential, independent and impartial advice
Get the help you need in 3 easy steps:
Self-Help
Our comprehensive database has answers to thousands of questions just like yours. Try it out!
Find the nearest location
If you can’t find what you need in our database, locate the nearest bureau and times when you can drop in. No appointment necessary!
What to bring
Check out the list of documents that might be useful to bring with you.
We can help!
Hundreds of people turn to us every week because they know they can rely on us, they can trust us, and they know we have the experience and knowledge to find solutions.
We specialize in: Welfare Rights (Benefits), Debt, Budgeting, Housing, Energy, Immigration, Employment, Consumer Rights, Health.
We also deliver the national Pensionwise and the Patient Advice and Support Services.
What do we help with?
Your Money - Budgeting, Debt, Employment, Benefits, Tax
Your Family - Health, Education, Housing, Family matters
Your Daily Life - Communications, Consumer Affairs, Travel
Your Human Rights - Civil Rights, Immigration, Legal Rights and Responsibilities
How do we do it?
We provide general advice on any issue brought to us. We also have specialist advisers in each bureau who provide advice and representation on more complex issues.
In addition to delivering advice services at our main locations, we run outreach projects with a range of partners and funders, such as NHS Lothian and the Scottish Legal Aid Board.
Through these projects we provide advice at a further outreach locations across Edinburgh, in places such as doctors’ surgeries, job centres, hospitals and the Sheriff Court.
How you can help us
Our volunteers are the lifeblood of our charity. Each year volunteers help over 13,000 local citizens contributing over 80,000 hours of service to bureaux in Edinburgh. Over 83% of Citizens Advice Edinburgh workers are trained volunteers.
Many people have found that their training and experience with CAE has been instrumental in finding paid employment or changing career. Our volunteers are recruited from all age groups, backgrounds and communities.
Citizens Advice Edinburgh is a voluntary organisation - we rely on the generosity of the community to enable us to respond to thousands of enquiries around Edinburgh every month. Please consider being a supporter of Citizens Advice Edinburgh!
“Citizens Advice Edinburgh provides a lifeline of support and are always there when you need them. Their services are delivered by the community for the community.”
Benjamin Napier, Chief Executive, Citizens Advice Edinburgh